Free Returns
Returns & Refunds
We want you to love your piece. If something isn't quite right, our international return process is simple, fair and transparent.
Our Return Promise
Buying fine jewelry from another country takes trust. That's why our return policy is clear and fair — to you and to the craftspeople who made your piece.
Email Our Team
Contact us with your order number, the reason for your return and your location.
Get Approval & Instructions
Once approved, we'll send return instructions and the correct customs paperwork for your country.
Ship It Back Insured
Pack the item securely with all certificates and packaging, and return it via an insured, tracked service.
- Return window — qualifying items can be returned within your eligible window from delivery. Contact us to confirm for your order.
- Original condition — items must be unworn, unused and include all certificates and packaging.
- Certificates — certified diamonds must be returned with their original grading report.
- Tracked & insured — international returns must be sent with tracking and insurance for your protection.
- Custom or personalised jewelry — made specifically for you.
- Specially sourced diamonds — stones ordered for your piece.
- Resized or altered pieces — once serviced by another jeweler.
- Final sale items — pieces marked as final sale.
- Return shipping — costs vary by country; we'll confirm the arrangement when your return is approved.
- Duties & taxes — import charges you already paid are generally not refundable by us — claim them from your customs authority where possible.
- Customs paperwork — mark the parcel as a returned item, not a new sale, to avoid extra charges and delays.
- Same address — returns should be sent from the original delivery country wherever possible.
- Processing — once received and inspected, refunds are issued to your original payment method.
- Timing — allow a short processing period, plus your bank's own clearing time for international payments.
- Currency — refunds are issued in the original transaction currency; exchange-rate differences are set by your bank.
How long do I have to return an item?
Returns are accepted within your eligible window from delivery. Contact us and we'll confirm the details for your order.
Who pays for international return shipping?
This depends on the reason for the return and your country. We'll confirm the arrangement when we approve your return.
Can I get my import duties back?
Duties are collected by your government, not by us. Many countries allow you to reclaim them on returned goods — check with your customs authority.
Can I return a custom piece?
Custom and made-to-order items are crafted specifically for you and are generally not eligible for return.
What if my item arrives damaged?
Every order is insured. Contact us immediately with photos and we'll resolve it.