30-Day Returns & Refunds

Return most items within 30 days of delivery, for a refund or an exchange.

Before you send anything

Email hello@rinovajewelry.com with your order number. We reply with a return authorisation and the address.

Items must be unworn and undamaged, in the original packaging, with every certificate that came with them. A missing IGI certificate cannot be replaced by us and will reduce or void the refund.

What cannot be returned

Unless the piece is faulty, or we sent the wrong one:

• Engraved, personalised or fully custom pieces
• Rings that have been resized
• Earrings, once worn, for hygiene reasons
• Gift cards

These are made or altered for one person and cannot be sold to anyone else. Where a choice makes a piece final sale — adding an engraving, for example — it is said on the product page before you order, not discovered afterwards.

Sending it back

Use a tracked and insured service. We cannot refund a parcel lost on its way to us, which is why this matters.

Return shipping is arranged and paid by you, unless the item is faulty or we sent the wrong one — then we cover it.

Mark the parcel clearly as “Returned goods — no commercial value for import” and enclose a copy of your order confirmation. Without that wording customs may treat it as a fresh import and charge duty, which delays your refund.

Your refund

Once the return reaches us it is inspected and we email you either way. Approved refunds go back to the original payment method within 5–10 business days. Your bank may take a few days more to show it.

You are refunded what you paid us. Import duty is not deducted, because you never paid it — we ship duty paid, which is why there is nothing to settle when the parcel arrives and nothing to reclaim if it goes back.

Refunds are issued in the currency you paid in. Exchange rates move, so the amount in your local currency may differ slightly from what you paid — that difference is your bank’s, not a deduction by us.

Exchanges

Same 30 days, same steps. Any price difference is charged or refunded separately.

If you only need a different ring size, ask about resizing first — it is usually faster and cheaper than an exchange.

Faulty or damaged

Every parcel is insured in transit. If a piece arrives damaged, email us with photographs.

Report transit damage or loss within 7 days of the expected delivery date, so the insurance claim can be opened in time. We repair, replace or refund — whichever suits you.

Delivery does not require a signature, so please give an address where a parcel can be left safely. Once it has been delivered there, it is with you.

Cancelling before dispatch

Almost everything we sell is made to order. Email us as soon as you can: if crafting has not begun we cancel and refund in full. Once the stone is set, a cancellation becomes a return and the rules above apply.

Questions

Email hello@rinovajewelry.com or message us on WhatsApp at +91 99044 44516. If you are unsure whether something can be returned, ask before you order rather than after. See also shipping.