FAQs
Frequently Asked Questions
Answers to the questions we hear most. Can't find what you're looking for? Our team is always happy to help.
Are your diamonds certified?
Yes. Our diamonds come with independent lab grading reports verifying the 4Cs, so you know exactly what you're buying.
Do you offer lab-grown diamonds?
We offer both natural and lab-grown diamonds. Both are real diamonds — the difference is how they were formed. Ask our team for options.
Can I customise a piece?
Absolutely. Our design team creates bespoke pieces from your ideas — see our Custom Jewelry page to get started.
What is your shipping policy?
We offer secure, insured shipping on orders. See our Free Shipping page for full details.
What is your return policy?
We want you to love your purchase. Our hassle-free return policy is explained on our Free Returns page.
Do you offer financing?
Yes — flexible payment options are available. Visit our Easy Financing page or contact us to learn more.
How do I find my ring size?
You can measure at home or book an appointment with us for an accurate fitting. Reach out and we'll guide you.