Refund policy

Returns & Refunds

We want you to love your RINOVA piece. If something isn't right, you may return most items within 30 days of delivery for a refund or exchange.

Before sending anything back, email us at hardikboghara12@gmail.com so we can issue a return authorisation and instructions.

Condition

Items must be unworn, undamaged, and returned in their original packaging with all certificates and documentation. Missing certificates may reduce or void the refund.

Items that can't be returned

The following are final sale unless faulty:

• Engraved, personalised or fully custom pieces
• Resized rings
• Earrings, for hygiene reasons, once the seal is broken
• Gift cards

International returns

For international returns you arrange and pay for return shipping, unless the item is faulty or we sent the wrong one. Please use a tracked, insured service — we cannot refund parcels lost in transit to us. Mark the parcel clearly as “Returned goods — no commercial value for import” and include a copy of your order confirmation.

Refunds

Once your return is received and inspected we will email you and process the refund within 5–10 business days to your original payment method. Refunds are issued in the original transaction currency; exchange-rate movements between purchase and refund are outside our control. Exchanges follow the same process, and any price difference is charged or refunded separately.

Damaged or lost in transit

Every shipment is fully insured. If your order arrives damaged, or does not arrive, contact us within 7 days of the expected or actual delivery date and we will open a claim and replace or refund the item.

Contact

Questions about returns: hardikboghara12@gmail.com